Pro3 HS, Pro3, Pro2, N Series, Forge1,E2,E2CF,E3,T450 Full Warranty Terms

RAISE3D products are made with a commitment to quality and design. To ensure your best experience with our product, we advise you to read all the documentation and manuals provided with the device and visit our website for further information (http://www.raise3d.com).

1- DEFINITIONS

RAISE3D (which may also be referred to herein as “we”): The manufacturer and importer of the PRODUCTS, an Entity with the below legal representation depend of the territory where the purchase was performed:

RESELLER: Entity authorized by RAISE3D to resell the PRODUCTS in their region.

END-USER (which may also be referred to herein as “buyer”): The original purchaser and final user of the PRODUCTS.

PRODUCT/S: The item or items to which this Warranty document is adhered to, in this case is Series of Printers Pro3 HS, Pro3, Pro2, N,Forge1,E2, E2CF, E3, and T450 Printer.

2- DISCLAIMER OF WARRANTIES

2.1 NEITHER RAISE3D NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, EXCEPT AS EXPRESSLY PROVIDED HEREIN. RAISE3D DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY, QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

2.2 SUBJECT TO THE LIMITATIONS SET FORTH HEREIN, RAISE3D WARRANTS TO THE ORIGINAL END-USER BUYER DURING THE WARRANTY PERIOD THAT:

(1) THIS PRODUCT WILL BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP THAT ARISE AS A RESULT OF NORMAL AND REASONABLE USE OF THE PRODUCT;

(2) SUCH HARDWARE PRODUCTS ARE MANUFACTURED FROM NEW OR EQUIVALENT NEW PARTS IN ACCORDANCE WITH INDUSTRY-STANDARD PRACTICES. THIS WARRANTY IS NOT TRANSFERABLE TO ANYONE WHO SUBSEQUENTLY PURCHASES, LEASES OR OTHERWISE OBTAINS THE PRODUCT FROM THE ORIGINAL END-USER BUYER.

2.3 RAISE3D PRODUCTS SHOULD NOT BE USED FOR ANY ILLEGAL PRODUCTION PURPOSES SUCH AS THE MANUFACTURE OF PRODUCTS THAT ARE PROHIBITED BY LAW, AND RAISE3D WILL NOT ASSUME RESPONSIBILITY FOR ANY LEGAL ISSUES THAT MAY ARISE FROM THE ILLICIT USE OF RAISE3D PRODUCTS.

2.4 IN ALL EVENTS, THE TOTAL LIABILITY OF RAISE3D FOR ANY PRODUCT WARRANTY CLAIMS, INCLUDING DEFECTS OR ANY DAMAGES ARISING THEREFROM, WILL NOT EXCEED THE END-USER’S PURCHASE PRICE FOR THIS PRODUCT, PLUS ANY NECESSARY EXPENSES INCURRED BY THE END-USER IN REQUESTING WARRANTY SERVICE. RAISE3D’S RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO THE REPAIR OR REPLACEMENT AS DESCRIBED BELOW.

3- WARRANTY PERIOD

3.1 The Standard Limited Warranty period of this product is 12 months commencing upon the date of the invoice for the product.

3.2 RAISE3D offers customers the possibility of purchasing warranty extensions which can only be acquired by the original end-user buyer and as long as the requirements mentioned in “APPENDIX 1 – Description of Services” of “Extended Warranty Policy” are met. Please visit (http://www.raise3d.com ) for more information about how to extend your warranty.

4- WHAT IS COVERED

4.1 This product and the parts that compose this product are warranted to the original end-user buyer against any defects in material and workmanship that arise as a result of normal and reasonable use of the product during the defined warranty period above. RAISE3D will, at its discretion, repair or replace the defective products and/or parts of the products at no charge for the END USER as long as the warranty requirements are met.

4.2 When providing any warranty service, RAISE3D reserves the right to repair the product with materials and parts selected by RAISE3D or to replace the product with another product of the same kind, at the option of RAISE3D. Any replacement product may be new, refurbished, or used, provided that the replacement product has functionality at least equal to that of the product being replaced. After any repair or replacement, the original warranty period will continue from the date of the end user's original invoice for the purchase of the product without extension or renewal.

5- WHAT IS NOT COVERED

This limited warranty covers only defects in materials or workmanship arising as a result of normal and reasonable use of the product and does not cover any other problems. For clarity, and not by way of limitation, the following is not covered:

5.1 Improper use: in the case of any defect or damage to the product caused by incorrect use, improper installation, abnormal wear, physical damage or deformation caused by falls or blows, burnt circuits resulting from action by the user, broken or bent interfaces or pins, or any other defect or physical damage to the product caused by misuse.

5.2 Damage due to improper storage and protection of the product.

5.3 Damage due to failure to follow the product instructions or to perform any preventative maintenance.

5.4 Damage caused by modifications, unauthorized repair, or normal wear and tear.

5.5 Damage caused by external causes or force majeure such as accidents, abuse, lightning strike, fire, earthquake, floods, civil disturbance or war, or any other event beyond RAISE3D’s reasonable control.

5.6 This warranty does not apply to consumables, materials, or parts once used for the first time, such as Hotend(s), Hotend(s) Assembly(ies), Nozzle(s), Fan Cover(s), Build Surface, Build Plate(s), Top Acrylic Lid, Filter, Extruder Front Model Cooling Fan, P Thermocouple, Screw Buckle, Raise3D 2.5KG Filament Box, PC Cable Support, Short Tube, Filament Detection Assembly (Filament Run-out Sensor Assembly), 2.5kg Filament Support Shaft Sleeve, Top Cover(s), USB flash drive, SD card, E3 Desiccant Storage Box(es), Cutting blade, silicone protective cover, porous plate or other items that are expended in the normal operation of the product, nor does it cover external devices, accessories or parts added to the PRODUCTS after the system is shipped from RAISE3D. (Refer to the appendix at the end of this document for the consumable lists of all machine models.) 

5.7 Incompatibility issues: in the case of any problem not directly related to the function of the product itself, such as a complaint of a conflict with or interference from other electronic equipment, a failure to perform as the user expected, noise from motor operation, speed, or odour caused from use of the product.

5.8 Cosmetic damage: Damages, including scratches, sign of usage, worn parts, dents, etc. that are only visual and doesn’t affect the normal operation of the PRODUCT.

5.9 If End-User client changes or modifies the facility power supply resulting in components damage, or the systems not running properly.

5.10 For Substarct printing of E3: This function is intended for advanced users and is not covered under the standard product warranty. Raise3D shall not be responsible for any damage, malfunction, print quality issues, or safety hazards that result from the use of substrate printing, therefore damage to the printer, print head, build plate, or other components caused by substrate printing - including, but not limited to, substrate deformation, adhesion failures, thermal incompatibility, or collisions - is expressly excluded from warranty coverage.  

6- WARRANTY CONDITIONS

This Warranty becomes automatically invalid if:

6.1 The warranty period stated in Section 3, has lapsed;

6.2 The purchase of the product was has not made from an authorized RAISE3D vendor;

6.3 The END USER is unable to provide a valid proof of purchase;

6.4 The product’s serial number is not visible or has signs of alteration;

6.5 Product users did not follow RAISE3D’s operating instructions provided in the latest product manual, the official most up to date manual version will be always available at www.raise3d.com

6.6 The product is not cleaned regularly, nor preventive maintenance regularly performed as specified by RAISE3D guidelines;

6.7 The product is altered, modified, or serviced by unauthorized personnel;

6.8 The product has been installed outside of the territory where it has been originally purchased from, without written approval from RAISE3D;

6.9 If any of the ancillary equipment and consumables required for the main product to function, which are not supplied by RAISE3D or do not follow RAISE3D’s specifications mentioned in the “Installation Requirements Guide”;

6.10 The product has been damaged by any cause, equipment, or consumable not related to RAISE3D;

6.11 The filament used with the product have not been approved by RAISE3D. Please refer to RAISE3D’s Approved filament, as listed at: https://www.raise3d.com/filaments/ 

6.12 This limited warranty shall not apply to any second-hand, pre-owned or refurbished Products, including those officially refurbished and sold directly by RAISE3D.

7-  HOW TO GET SERVICE

7.1 In order to get service for the product, it has to be successfully registered online at RAISED3D via: https://www.raise3d.com/product-registration/.within the valid warranty period stated in Section 3.

7.2 Warranty applications can be submitted to RAISE3D if the product was purchased directly from RAISE3D at https://support.raise3d.com.

7.3 If the product was purchased via an authorized RESELLER, please contact your RESELLER for further instructions.

7.4 Claims under warranty must be reported to RAISE3D or its authorized RESELLER, within 30 days from the date of detection.

7.5 In addition, any warranty claim must be accompanied with:

l Product Registration Number (PRN), once the Online Product Registration is available, or a copy of the invoice with the product 's serial number issued by RAISE3D or an authorized RESELLER.

l Brief explanation of the issue;

l Visual evidence such as photos or videos that clearly shows the issue related in the point above.

7.6 Any warranty claim that does not meet these requirements will be automatically invalid. If the above requirements are met, but the issues are not covered by the limited warranty, RAISE3D may provide customer service with respect to such issue with a separate charge to the End-User.

8- SHIPPING DAMAGES

8.1 RAISE3D and its partners will ship the products protective packaging and favorable conditions, still unforeseen shipping damages might occur. In such cases, the END USER must inspect the packaging at delivery for any damages and make the relevant remark on the shipping documents.

8.2 If no apparent damage was visible in the packing material but a hidden shipping damage was detected during unpacking process, such damage must be reported to RAISE3D or the RAISE3D authorized RESELLER, whoever performed the delivery, within 24 hours after product arrival. The END USER or END USER’s shipping partner are responsible for shipping damages if the END USER or shipping agent takes delivery of the product from RAISE3D’s or RAISE3D Authorized RESELLER’s facilities.

9- WARRANTY SERVICE 

The limited warranty provided to the product also includes the following services, as applicable, during the respective warranty period:

9.1 Remote Tech support: RAISE3D offers remote technical support through telephone, email, and video conference.

9.2 Spare Parts: RAISE3D may also make arrangements with you to send you replacement parts that you may install on the product. After a warranty claim has been submitted and after proper analysis by RAISE3D technical team, the relevant standard-sized parts needed to perform such repair will be supplied to the End-User free of cost and free shipping. For special spare parts with large dimensions or heavy weight, shipping fees shall be assessed and borne at discretion accordingly.

9.3 Ship-to-Shop Service: If the repair cannot be solved by remote technical support, RAISE3D or RAISE3D’s distributor may choose to repair your product at our service site. You need to pack your product according to our packing requirements and send it to our service site. If you don't have any packing material that meets our requirements, we may send the packing material to you, and you may be charged for the cost of packing material and the logistics cost related to sending the packing material. The products will be shipped via land transportation, RAISE3D is not responsible for any loss or risk of loss of the products during transportation, and the risk of damage or loss of the products transfers from the date of acceptance of the products. We may charge you the cost of repair and transportation.

9.4 Software Updates: RAISE3D offers free-of-charge upgraded versions of the standard version of the software developed by RAISE3D required to run the machine during warranty period.

10- SPARE PARTS AVAILABILITY

10.1 RAISE3D will ensure spare parts availability for up to 3 years after product discontinuation. RAISE3D will inform its channel and will notify about this action in their official website, but will never in any case contact individual END-USERs about this product discontinuation.

10.2 RAISE3D will reserve the right to recycle the spare parts that are replaced after the product is repaired during the warranty period.

11- RETURN AND REPLACEMENT POLICY

11.1 If you are not satisfied with a product purchased from RAISE3D, you may return or exchange it within 30 days from the date of original purchase. However, for products that are not defective, you must pay a return fee equivalent to 25% of RAISE3D's suggested retail price (MSRP). Products returned to RAISE3D must be guaranteed to be complete with all accessories and packed in the original packaging. Product shipment must be carried out through land logistics. The shipping costs incurred for returns or replacements shall be borne by the returning End-User. RAISE3D assumes no liability for any loss or risk of loss of the product during shipment, and the risk of product damage or loss will be transferred from the date of acceptance of the product.

11.2 If you hold unused spare parts kept in their original unopened packaging, you may submit a return request for a full refund within 90 calendar days of the purchase date. Customers shall bear all shipping fees incurred for such returns. No refunds will be issued for any spare parts that have been unpacked, assembled or utilized by the customer. Refunds will only be processed after we receive and inspect the returned goods to confirm they are intact and compliant with return requirements.

11.3 Opened filaments cannot be returned or exchanged.

11.4 Shipping costs are not refundable.

12- LIMITATION OF LIABILITY AND DISCLAIMER

12.1 THE REMEDIES PROVIDED IN THIS LIMITED WARRANTY ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY OR ANY DEFECTS IN THE PRODUCT.

12.2 IN NO EVENT SHALL RAISE3D OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, PUNITIVEINCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF DATA OR PROFIT), WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND IRRESPECTIVE OF WHETHER RAISE3D OR ANY OF ITS THIRD PARTY SUPPLIERS IS ADVISED OR KNOWLEDGABLE OF THE POSSIBILITY OF SUCH DAMAGES.

12.3 RAISE3D RESERVES THE RIGHT TO MODIFY OR UPDATE ITS PRODUCTS WITHOUT AUTORIZATION AND TO REPLACE ANY EQUIPMENT DELIVERED PRIOR TO ANY SUCH CHANGE. RAISE3D SHALL OWN ALL PARTS REMOVED FROM REPAIRED PRODUCTS.

12.4 NO AGENT, DISTRIBUTOR, OR RESELLER IS AUTHORIZED TO MODIFY, ADAPT, OR EXTEND THESE WARRANTY CONDITIONS.

12.5 IF THE LAWS OF THE COUNTRY WHERE THE PRODUCT IS SOLD PROVIDE MORE STRINGENT AND NON-NEGOTIABLE WARRANTY PROVISIONS THAN THOSE STATED IN THIS DOCUMENT, RAISE3D WILL PROVIDE WARRANTY SERVICE AND RIGHTS AS REQUIRED BY THOSE LAWS.

Appendix  Consumable List

ALL Raise3D FDM Printer

Raise3D E2/E3

Raise3D N Series / Pro2 Series / Pro3 Series / Pro3 HS Series

Raise3D T450

*Raise3D reverses the rights to adjust and update the list above based on its own discretion and the design or product configuration, design iteration without advanced notice.

*Description of the consumables may differ from the final product market names, and the final interpretation is at the sole discretion of Raise3D.